New Survey: Nearly Two Thirds Of Americans Do Not Have A Preferred Airline
The survey found that:
- 63% of Americans do not have an airline they prefer to fly and only 5% consider getting frequent flier miles to be the most important consideration when selecting a flight.
- When it comes to what annoys consumers the most, 73% are annoyed by high ticket costs, 70% find bag fees to be annoying, 68% are annoyed by cancelled or delayed flights, 64% are annoyed by uncomfortable seats, 63% are annoyed by rude staff, 56% are annoyed by charging for snacks and 48% are annoyed by closing the gate early.
- When selecting a ticket, outside of price, consumers say non-stop service is the most important consideration, which was cited by 28% of respondents; followed by time of departure, with 20% saying this is the most important; airline's reputation, with 15% and frequency of service, with 11%. Of the options, fewer see getting frequent flier miles as the most important consideration, cited by just 5%.
- Asked whether they had ever complained to an airline, 23% of respondents said they had. Of those, 60% said they were satisfied with the response.
"The airline industry believes that bag fees are immensely logical and that airlines are able to build customer loyalty, but our new poll shows that most Americans still hate bag fees and feel little loyalty to individual airlines," said
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About the Survey
Methodology: OMNITEL is a weekly national telephone omnibus service from GfK, a division of
1 OMNITEL poll by
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